The Urban Hotel Lusaka, Lusaka ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Corner Leopards Hill Road And Lake Road, Lusaka, Zambia, 10101

The Urban Hotel Lusaka is a 3-star hotel featuring a restaurant, bar, and a terrace. This Lusaka hotel offers air-conditioned accommodations equipped with essential amenities such as flat-screen TVs and private bathrooms.

Rooms & Amenities

Rooms at The Urban Hotel Lusaka include twin and double options, each featuring a flat-screen TV with cable channels and a private bathroom. Additional amenities consist of air conditioning, an electric kettle, and a wardrobe.

Dining & Nearby Options

The hotel's restaurant provides dining options for guests, while nearby Crossroads Shopping Centre, located 0.1 miles away, offers additional dining and shopping choices. The area also features attractions such as Namwane Art Gallery and 37D Gallery.

Services & Leisure

Guests have access to services including room service, currency exchange, and a 24-hour front desk. For leisure, the hotel is situated close to Leopards Hill Memorial Park, which is 0.5 miles away.

Transportation & Accessibility

The Urban Hotel Lusaka is approximately 15.5 miles from Kenneth Kaunda International Airport. Nearby bus stops, including St Johns (9 minutes walking) and Woodlands B (11 minutes walking), provide convenient transportation options.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Queen Room

Max:

2 persons

23 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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King Room

Max:

2 persons

23 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Deluxe Room

Max:

2 persons

23 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Lusaka 4.8 mi

Airports

Kenneth Kaunda International (LUN) 13.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Excellent Service!

“The customer service at this hotel was really good. They went above and beyond to accommodate my needs, even offering a refund when my stay was unexpectedly cut short.” view full review

Thoughtful Design

“The ground floor design is not only beautiful but also thoughtfully laid out to be accessible for all guests, ensuring a comfortable experience.” view full review

Delicious Meals!

“The restaurant offered a fantastic dining experience with hot, tasty food served promptly. The friendly waitstaff added to the enjoyable atmosphere.” view full review

Comfortable Rooms!

“The rooms were immaculate and designed for comfort. The bed was just right, making it easy to unwind after a long day.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Currency exchange

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service

Dining

Restaurant
Bar/ Lounge area

Children

Children's buffet

Room features

Air conditioning
Terrace
Garden furniture

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Location

Corner Leopards Hill Road And Lake Road, Lusaka, Zambia, 10101

Map view

Corner Leopards Hill Road And Lake Road, Lusaka, Zambia, 10101

City landmarks

Gallery

37D Gallery

2800 ft

Burma Road Chilenje township

Chilenje House

2.3 mi

Burma Road

Jame Mosque

2.3 mi

Independence Avenue Nasser Road

Lusaka National Museum

4.3 mi

Nearby

Leopards Hill Road

Namwane Art Gallery

400 ft

Restaurants

Buzz Cafe

500 ft

29 Crossroads Shopping Mall Leopard Hills Rd.

Cantina

2200 ft

8188 Off Lake Road Woodlands

Reviews and Ratings

Feedback from previous guests about their experience.

66%

liked the hotel and would stay again

6.6/10

Nice

Rooms

7.4

Location

8.4

Service

9.0

Dining

8.4

Anne

United States of America, March 2025

5.4/10

During my 7-night stay at The Urban Hotel Lusaka, I found the hotel to be very clean and tidy, featuring great amenities and an amazing bar. The customer service from the staff was really good, as they accommodated my request for a refund for the remaining nights when my trip was unexpectedly cut short. However, I did encounter some issues with the hot water during my morning showers (it would turn off and then come back on), but this did not diminish my overall experience.

Rooms

10.0

My Standard Queen Room was comfortable and clean, but I noticed an occasional issue with the hot water which was a bit inconvenient.

Service

10.0

The staff provided excellent customer service, always friendly and willing to help with a smile. I was particularly impressed by their thoughtful assistance when handling my refund.

Location

9.0

The hotel is conveniently located just opposite a shopping mall, making it easy to access restaurants and shops nearby.

Dining

9.0

I enjoyed the food at the restaurant; the dishes were tasty and served hot, which added to my overall dining experience (plus the ambiance was quite nice!).

Facilities

8.0

The hotel's amenities included a great bar and well-maintained facilities, although I did notice some areas under construction which did lead to a bit of dust.

William

United States of America, March 2025

5.2/10

My stay at The Urban Hotel Lusaka was quite mixed. While I truly appreciated the great cleanliness and friendly staff, I did experience some hiccups, particularly with hot water availability during my shower. Overall, the customer service was incredibly accommodating when I had to cut my stay short. 🌟

Rooms

7.0

The Standard Queen Room was comfortable and tidy, though I did encounter issues with hot water that disrupted my experience.

Service

10.0

The staff provided amazing service, being very kind and helpful, especially when I needed assistance with my early checkout. Customer service definitely gets a 10!

Location

8.0

The hotel is conveniently located just opposite a shopping mall, which added to the convenience of my stay.

Dining

8.0

I found the food at the restaurant to be tasty and served hot, which I appreciated during my overall stay.

Facilities

6.0

While the facilities were decent, some areas were still under construction, and there was a lingering odor from cleaning materials that could use improvement.

Julie

United States of America, February 2025

5.6/10

My stay at The Urban Hotel Lusaka had its ups and downs. The hotel boasts a nice exterior design, and the rooms are clean, but I encountered some significant issues. While the restaurant served delicious meals, my experience was marred by a lack of hot water during my visit.

Rooms

5.0

The Standard Queen Room was clean but had some issues. I experienced no hot water for two mornings and the sheets weren't ironed, which was disappointing.

Service

5.0

Though the staff were friendly and accommodating, my concerns about the hot water were not addressed effectively, leaving me to shower with cold water before an important meeting.

Location

8.0

The hotel is conveniently located just opposite a shopping mall, making it easy to access dining and shopping options.

Dining

8.0

The restaurant’s food was tasty, and it arrived hot, which was a highlight during my stay.

Facilities

6.0

While the hotel has great amenities, including a nice bar, the ongoing construction made the hallways dusty and could be bothersome.

Bert

United States of America, February 2025

5.6/10

My stay at The Urban Hotel Lusaka was a mix of great positives and a few setbacks. The hotel was very clean with modern amenities, and the staff provided really good service. However, I did experience some issues with hot water in the morning and a lack of towels, which could use improvement. Overall, it was still a pleasant experience! 😊

Rooms

8.0

The Standard Queen Room was clean and comfortable, but the hot water occasionally cut out during my stay.

Service

10.0

Customer service was excellent; the front desk was exceptionally kind and helpful when I had to cut my stay short.

Location

9.0

The hotel is conveniently located just opposite a shopping mall, making it easy to grab anything I needed.

Dining

9.0

I enjoyed the food at the restaurant, which was hot and delicious when served.

Facilities

7.0

The amenities were great overall, but there were minor issues like only having a couple of towels available for two people.

Jonathan

United States of America, October 2024

6.2/10

I had a pleasant stay at The Urban Hotel Lusaka, enjoying the great cleanliness and amazing customer service. However, I did experience some issues with hot water during my visit, which put a slight damper on my overall experience. The amenities and bar were highlights for me, but the noise from the corridors was a bit distracting at times.

Rooms

7.0

The Standard Queen Room I stayed in was mostly comfortable and clean, though I did have issues with hot water during my stay.

Service

10.0

The staff provided really good service, going out of their way to accommodate me, especially when I had to cut my trip short.

Location

8.0

The hotel’s location is fantastic, directly opposite a shopping mall, making it easy to access amenities.

Dining

8.0

I particularly enjoyed the food at the restaurant; it was always served hot and delicious. Plus, I loved the homemade pastries for breakfast!